Form type: 
support

If you have upgraded to a new Quadient machine or you have already spoken to us about cancelling your contract, a member of the Customer Care team will be in contact within two weeks to arrange a collection of your equipment. If you would like to tell us sooner than this that your equipment is ready for collection, please fill in the form below.

Please note, we will not be able to arrange collection if there is an active contract on your equipment.

If the withdrawal is for a franking machine and not linked to an upgrade of Quadient equipment, there will be a de-licensing fee of £75+VAT. 

Any credit remaining on your machine will be refunded to you by cheque from the Royal Mail. This process can take up to 6 weeks from the date that your machine is collected.

Please select the number of boxes to be collected and make sure that the boxes are sealed with 'Quadient' written clearly. Parcelforce will bring the necessary labels.