Independent research shows Neopost customers are more satisfied

Independent research shows that Neopost customers are significantly more satisfied across a range of support activities. Neopost outperforms its nearest rival in Overall Satisfaction, and across each of the 10 most important functions rated by customers. Neopost was rated significantly better for; Maintenance, Postal rate chips and Sales relationships.

Customer Satisfaction is #1 for Neopost

Our regional showroom rooms are just one example of the way Neopost invests to help customers improve their communications. 

Helping you make the right choice 

Our solutions help businesses grow by reducing costs, improving productivity and making customer communications more effective. We make sure your investment in communications really benefits your organisation and customers:

  • Neopost is a proud  corporate member of the Association of Professional Sales. We are jointly committed to deliver outstanding sales experiences through the highest standards of conduct, ethics and expertise
  • Our locally based Account Managers take time to understand your communication processes so that we can recommend the right integrated solution for current and future needs
  • Our solutions deliver improvements at every stage of sending and receiving communications, from customer data accuracy, document design, envelope filling and despatch through to receipt of responses
  • If your mailing needs change, our modular design approach, extensive range and easy integration between solutions makes it simple to adapt

  • Specialist expertise is readily accessible through our local Product Support Managers and Software business development managers

Onsite

Our highly experienced Neopost engineers provide national support with installation, training and maintenance. These engineers work exclusively on Neopost systems and use only genuine Neopost spare parts for ultimate peace of mind and security. 

  • Over 80 highly trained service engineers
  • 1250 years accumulated service experience 
  • 94% response within SLA 
  • Next day replacement service 

 

UK Based Award Winning Call Centre

At Neopost we pride ourselves on great customer service.  Expert advice is available through our contact centre. Enquire by phone, web or emai,  our agents are always happy to help! 

  • 85% of queries answered within initial call 
  • 96% agreed the agent took responsibility for the issue
  • 97% agreed the agent resolved the query on the call 

Online Help

MyNeopost is our market leading portal, giving you 24/7 access and control,  all at the click of a mouse.  Manage your account. Access critical information. Handle your postage credits, invoices, supplies, orders and service support. It's easy with MyNeopost.

What Our Customers Say!

Neopost's engineer was a 'star' as always, providing sufficient training for all our mailroom operatives at the time of installation.

-Skipton Building Society