Customer Satisfaction is #1 for Neopost
Our regional showroom rooms are just one example of the way Neopost invests to help customers improve their communications.
Helping you make the right choice
Our solutions help businesses grow by reducing costs, improving productivity and making customer communications more effective. We make sure your investment in communications really benefits your organisation and customers:
- Neopost is a proud corporate member of the Association of Professional Sales. We are jointly committed to deliver outstanding sales experiences through the highest standards of conduct, ethics and expertise
- Our locally based Account Managers take time to understand your communication processes so that we can recommend the right integrated solution for current and future needs
- Our solutions deliver improvements at every stage of sending and receiving communications, from customer data accuracy, document design, envelope filling and despatch through to receipt of responses
If your mailing needs change, our modular design approach, extensive range and easy integration between solutions makes it simple to adapt
Specialist expertise is readily accessible through our local Product Support Managers and Software business development managers
Our highly experienced Neopost engineers provide national support with installation, training and maintenance. These engineers work exclusively on Neopost systems and use only genuine Neopost spare parts for ultimate peace of mind and security.
- Over 80 highly trained service engineers
- 1250 years accumulated service experience
- 94% response within SLA
- Next day replacement service
UK Based Award Winning Call Centre
At Neopost we pride ourselves on great customer service. Expert advice is available through our contact centre. Enquire by phone, web or emai, our agents are always happy to help!
- 85% of queries answered within initial call
- 96% agreed the agent took responsibility for the issue
- 97% agreed the agent resolved the query on the call
MyNeopost is our market leading portal, giving you 24/7 access and control, all at the click of a mouse. Manage your account. Access critical information. Handle your postage credits, invoices, supplies, orders and service support. It's easy with MyNeopost.
What Our Customers Say!
Neopost's engineer was a 'star' as always, providing sufficient training for all our mailroom operatives at the time of installation.
-Skipton Building Society