The University of Pittsburgh educates 24,980 undergraduate students, 10,034 graduate students and staffs over 7,000 employees. Among the challenges were the time it takes to deliver parcels to the staff and students, not to mention the cost, manpower and concern of security. Prior to investing in Packcity Intelligent Parcel Lockers, the University of Pittsburgh had a less advanced form of electronic lockers that were creating their own problems. The quality of this lockers system left Matt Sloan, Senior Manager of Mailing and Warehouse Services, and his team spending too much time maintaining the lockers, and wondering if there was a better solution.
The time it takes to deliver parcels to staff and students plus the cost, manpower and security concerns.
The University of Pittsburgh staff were trained and customers were picking up their parcels just one day after installation.
After approaching the local Neopost representative about replacing the existing lockers the University of Pittsburgh invested in Neopost Packcity Intelligent Parcel Lockers.
Neopost Packcity Intelligent Parcel Lockers were installed and the University of Pittsburgh staff were trained to use the new system.
To download this Case Study in full click here