October 18th, 2016

Change, grow, live (CGL)

Change, grow, live (CGL) is a health and social care charity that works with individuals who want to change their lives for the better and achieve positive and life-affirming goals. Its 4,000 employees and volunteers provide support to communities in England and Wales across approx. 150 locations.


Reduce Change, grow, live’s postage expenditure while saving staff time and centralising spend management.


Postal cost savings are estimated at 20 percent – a huge £30,000 a year – money that will be reinvested back into service delivery to CGL clients. Staff are on-board and the contracts management team now have full visibility and control over category spend.


A compact franking machine that automates the weighing of mail for precise postage charging and keeps costs down with Royal Mail Mailmark. Neofunds provides centralised, digital control of an organisation’s postage spend. 


In centralising its postage spend for the first time, CGL was delighted with the first-class level of service from Neopost. 

The Challenge

CGL was spending £150,000 a year on postage; the majority of its mail being generated by its 33 largest sites. It wanted to reduce cost and increase mail efficiency at these sites. Six were using franking machines that had been arranged independently; the rest used stamps. Among CGL’s outgoing mail are prescriptions which have to be signed for or sent special delivery. For staff, this meant queuing in the Post Office, using up valuable time. 
“Given the level of spend and growth as an organisation, it was identified in early 2016 that it would be an opportune time to rationalise arrangements and adopt a consistent approach to the category,” said Ben Kennedy, procurement category manager at CGL. “The objective was to put a national contract in place, to optimise category spend, and to provide central invoicing, reporting & performance metrics.”

The process 

As a third sector organisation, CGL has access to the Postal Goods and Services public sector framework and Neopost was a good fit.
Neopost proposed an innovative franking solution, together with Neofunds which gives the central CGL team access to all site accounts for spend tracking and analysis of usage trends across the organisation. The 33 sites, that between them generate 80 percent of the organisation’s spend on mail, were supplied with the machines in May 2016.

The Solution 

Neopost recommended a compact franking machine. Loaded with all postage rates, it weighs each item for accurate postage payment and has a LAN connection to receive software updates and rate changes. It can process international, recorded and special delivery and supports Royal Mail Mailmark which gives CGL the best possible postage rates. 

“The franking solution is efficient and just what our sites needed,” added Kennedy. “We chose it because it is compact and the commercials were compelling, when benchmarked against other providers.” 

Delivery and results 

CGL has calculated its postage cost savings will be around 20 percent – a huge £30,000 a year – and that the machines will payback within nine months. Across the sites, employees are saving time by not having to queue in Post Offices. A national contract has secured significant savings for the organisation and central invoicing has streamlined cost management and spend monitoring. 

“One of the main attractions of Neopost was Neofunds that gives me one invoice and central access to all the accounts for more efficiency, control over payments and visibility of trends and reports,” explained Kennedy. “It also meant that in the early phase of implementation, I could look at usage across the sites and see how they were getting on. From this, I was able to identify sites that weren’t fully up and running and arrange further support to get them set up. Over time, Neofunds will also help me measure the success of the initiative and return on investment.” 

Customer feedback 

“The experience with Neopost and the franking solution has been overwhelmingly positive and feedback from our sites has been good. The Neopost account manager has gone above and beyond and the project has gone smoothly. The machines are perfect for our requirements at this stage and we are open to developing the relationship further.” 

In fact, CGL plans to visit the Neopost showroom in order to view how the company can help it with its other mail processes. The innovative portfolio can enhance inbound and outbound customer communications and CGL wishes to explore how Neopost may identify other efficiency savings in other areas of the business.