July 17th, 2014

Brethertons Law Firm Case Study

Law Firm Increases Productivity

Brethertons is one of the largest firms of solicitors in Oxfordshire and Warwickshire, employing over 200 people and operating from six office locations including Banbury, Bicester and Rugby with virtual offices in London and Middlesbrough. Clients of the firm include well-known listed companies, owner-managed businesses, SMEs and individuals including those of high net worth.


Speed up the time it took to manage the growing volume of incoming mail.


Much faster opening times means teams receive post quicker.


Neopost IM-16 uses an innovative technology to ensure post is opened without any damage to contents. 


With an existing relationship, a free trial ensured the client could fully road test before committing.


At the end of the trial period, we didnt want to give the demonstration machine back.

-Kelly Johnson 

The challenge 

The Banbury office generates high volumes of incoming and outgoing post, much of it associated with client debt recovery services. The amount of incoming mail in particular was becoming a challenge for the office services staff as Team Leader, Kelly Johnson explains. “It was taking an hour and a half to open up to 300 letters every morning, and as the firm continued its expansion volumes were growing.

Opening the mail was placing a strain on staff resources and our legal staff were not getting their incoming post until 10.30am. We already had a Neopost franking machine and a Neopost folding machine so I contacted our Neopost account manager to see if she could suggest a solution.”


The Process

Kelly's Neopost account manager suggested the Neopost IM-16 letter opener as the ideal solution for the firm’s incoming mail challenge. “Neopost offered us a free trial of the IM-16 and at the end we didn’t want to give the demonstration machine back. We trialled the letter opening machine for a week and managed to reduce the time taken to open the post by nearly half. We were shocked as to how quickly the envelopes zoom through the slitter! We found the machine very simple to use with just the stop and start buttons. 

The Solution 

The Neopost IM-16 letter opener can operate at speeds of up to 300 letters per minute, so opened mail is delivered faster. While conventional letter openers can easily damage contents, the Neopost IM-16 uses an innovative method to neatly slit one side of the envelope so letter contents are left undamaged, ensuring safe handling.

Delivery and Results 


In terms of return on investment, Kelly says Brethertons has benefited from increased productivity thanks to the IM-16. “We’ve cut the time it takes to deliver the morning post by at least half an hour, which means our legal staff receive their mail soon after arriving for work instead of mid-morning. It allows my team to get the post done so they can start on other tasks.”


Customer Feedback 

Kelly is also pleased with the support Brethertons receives from Neopost. “I can’t fault them. If there is an issue with any of the equipment the engineers are here promptly. They don’t turnover staff so it’s always someone we know. And our account manager is very good at keeping us informed of the latest developments.”


The Neopost IM-16 letter opener can operate at speeds of up to 300 letters per minute, so opened mail is delivered faster.