The Neopost Folder Inserter known as a MiniMailer or SmartStart machine which you use for processing your letters has now been in the market place for more than 10 years. The age of the machine and the decline in availability of spare parts prevent us from meeting our future contractual obligations and therefore Neopost Ltd has taken the decision to stop the technical support of this model from midnight on the 31st January.


Your Neopost Account Manager will be in contact with you shortly to discuss what happens next and  the options that are available to you. In the meantime, please find the FAQ’s below relating to this matter:

What happens if I don’t need my machine anymore will Neopost collect the machine?

If you no longer use your machine and would like us to collect and dispose of the machine we can arrange this. Please email into supplying the serial number of the machine, we will then be in contact to book the machine collection. Please note we do charge £75+VAT for this service.