Automate your business processes

Efficiently handle your incoming customer communications from any channel (mail, email, SMS, MMS, FoIP, even fax) and in any format i.e. Word, Excel and images. For every piece of information that arrives, our EDM (Electronic Document Management software) can help your business understand, what it is, decide what to do with it, and then route it to the appropriate person, system or business process.  

There's an easier way to manage your inbound documents

  • Scan physical documents to digital
  • Capture important information from mail and email for processing, without need for manual keying
  • Distribute to the right person through defined routing
  • Process automatically to achieve straight through or minimal touch processing for automation
  • Archive documents reliably to allow easy retrieval and regulatory compliance
Reduce operational costs

Reduce operational costs

  • Cut overheads, including storage space
  • Reduce expensive manual processes
  • Save staff time
  • Avoid fines for non-compliance with regulations
Boost productivity

Boost productivity

  • Increase staff efficiency
  • Speed up classification and delivery to correct teams for processing
  • Quicker decision making and early intervention
Improve service levels

Improve service levels

  • Identify and resolve complaints/disputes earlier
  • Improve SLA with reduced turnaround times
  • Improve customer satisfaction through faster response times
  • Retain easily accessible record of client correspondence
Compliance and process management

Compliance and process management

  • Streamline and standardise your business processes by managing information step by step 
  • Deliver clean and accurate information into the right system
  • Improve error rate by removing human error

Data Capture Solutions helped us protect our valuable investment in time and intellect. Without their archive services these assets would have been exposed to undue business risk.

Gareth Searle

Savills

Whatever your business requirements, the DS-120...