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How can I get in contact with you?

Click here to get in touch with us.

How do I download the PC Meter Link software?

To download the PC meter link (PCML) software, please make sure that the franking machine is disconnected from the PC and turned off, then click here to begin the download. The file will start to download at the bottom of the web page. When complete, please open the file and follow the steps to install the software. You will be prompted to connect and switch on the franking machine. If the install fails, please make sure that you have administration rights for the PC and check that the download hasn't been blocked by antivirus software.

How do I use the envelope sealer on my IS-480?

You can find information on how to use the IS-480 envelope sealer here. To find more information about this product you can use the search function on the web page.

What is your company VAT number?

For Neopost Ltd (service, consumables) the VAT number is GB597265489 or for Neopost Finance Ltd (Leasing), the VAT number is GB805644140.

How can I recycle my used ink cartridge?

You can find information on how to recycle your used ink cartridge here. If you don't have a returns envelope you can request one by completing the web form here, or by calling our supplies team on 0845 880 0000* and choosing the options for consumable supplies.

*Calls to this number cost 5p per minute plus your telephone providers access charge

Who are Neopost?

To find out more information on Neopost Ltd please visit our 'About us' page.

Arrange collection of Franking Machine

If you have upgraded to a new Neopost machine or you have already spoken to us about cancelling your contract, a member of the Withdrawals team will be in contact within two weeks to arrange a collection of your equipment. If you would like to tell us sooner than this that your equipment is ready for collection, please fill in this form.

Are you ISO Certified

You can find information on Neopost's ISO certificate here. 

Where can I find my machine serial number?

You can find your machine serial number (also known as a Die number or licence number) on any franked mail. You can see an example of this by clicking here. 

How do I unsubscribe from emails?

If you have received a marketing email from Neopost and wish to unsubscribe, please click on 'Unsubscribe' at the bottom of the email.