Service Manager

I started working for Roneo Alcatel Ltd in July 1985 as a franking machine service engineer and within two years I had progressed to Document Handling systems. The next 10 years involved numerous product training courses and many changes of area - from Bristol to Penzance, Bournemouth to South Wales. During this time, I had the accolade of finishing in the top three for sales leads (SPE's) enjoying trips to New York and Orlando.


Around 1995, there was a service review and Team Leaders were created. I was a successful candidate and managed a team of 6 covering the south West. Over the next 18 months, we collected 4 quarterly awards and were in the 'top spot' when I decided to take a career move into Sales. This decision was based on my successes with SPE's and, although I was ahead of my target, within 8 months - I knew that I had made a mistake and was very fortunate to get back to service. After finding my feet again, I decided to apply for the new post of Field Support Engineer. I was successful and for 2 years went into a 'go anywhere - do anything' environment - mainly utilising my customer skills to enhance the company and resolve machine, operator, and materials problems with the entire range of machines.


Following a restructure in February 2005, I was successful in my application to the promotion of Service Manager. Since then, my team has been top of the league for the last 14 consecutive months and has only dropped 2.5 points out of a total of 176 - our SPE's totaled £578k in the last financial year.


I think some of the main reasons for my success within Neopost are my communication skills and self confidence. I am confident in front of customers, peers, colleagues and can generally get to the bottom of a problem to find a solution.