This message means that the item is too heavy for your weighing platform. Please weigh the item separately to find the weight of the item in grams and enter the weight manually on the machine by selecting 'Menu', then 'Batch settings' and then weighing type. You will see the option for manual weight entry, you can then enter the weight of the item into the machine in grams. Please press 'Ok' to confirm and the home button and you can frank.