Neopost improves customer experience
An organisation can never rest on its laurels when it comes to customer service. It needs to keep pushing itself in order to keep customers satisfied, giving them a reason to come back. Neopost is no different.
While the results of our recent customer satisfaction survey revealed that we’re well and truly headed in the right direction, there is always room for us to improve.
As such, we often ask our customers to evaluate their overall experience, taking into account various factors including the service received and our products.
To show our appreciation for participants in the survey every six months we conduct a Free Prize Draw with the winner receiving an iPad.
The latest winner is Marylin Kain from Icon Relocation Ltd!
A big congratulations to Marylin and a big thank you to everyone who completed the survey.
For more information about our feedback process, just ask your Neopost representative.
How to increase customer satisfaction through effective communications
Good customer experiences result from effective business communications and this helps build the business’ brand. Automation helps companies meet the challenge of personalising communications and issuing them to the right person through their preferred channel every time.