Full electronic audit trails for proof of delivery
Reasons to choose output management software- Reason 4
The complexity of tracking documents across multiple channels means that small and medium enterprises (SMEs) often have to rely on the word of their employees when trying to prove if something had been sent. As businesses grow so will their customer base, and query resolution will become an even more arduous task if there is no way to prove if important documents have actually been despatched.
OMS provides an audit trail of communication activity so that you can confirm and, if necessary, prove that a customer has received the documents in question. Some systems even provide digital certification of electronic documents to prove authenticity and proof of receipt. The result? Better customer service and faster dispute resolution and, in the case of invoices, proof of delivery can help you get paid faster.
How to strengthen customer relations
Satisfied customers results in lasting relationships, so organisations are always searching for ways to keep customers engaged. This can be achieved through exclusive deals and great customer service, but one aspect of the relationship that is sometimes deprioritised is communications.
EU GDPR: why physical mail still has a vital role to play
The EU General Data Protection Regulation (GDPR) will come into force 25th May 2018. Developed to provide consumers with more power over how their data is collected and used, it will have a huge impact on the processes used by businesses to handle information.