Full electronic audit trails for proof of delivery
Reasons to choose output management software- Reason 4
The complexity of tracking documents across multiple channels means that small and medium enterprises (SMEs) often have to rely on the word of their employees when trying to prove if something had been sent. As businesses grow so will their customer base, and query resolution will become an even more arduous task if there is no way to prove if important documents have actually been despatched.
OMS provides an audit trail of communication activity so that you can confirm and, if necessary, prove that a customer has received the documents in question. Some systems even provide digital certification of electronic documents to prove authenticity and proof of receipt. The result? Better customer service and faster dispute resolution and, in the case of invoices, proof of delivery can help you get paid faster.
Six Reasons to go Digital with E-signatures
For many businesses, digital processes end at the point where documents require signatures. Enabling customers and suppliers to sign documents digitally cuts costs and speeds up processes, freeing up staff to get on with the job of generating revenue and growing the business.