Full electronic audit trails for proof of delivery
Reasons to choose output management software- Reason 4
The complexity of tracking documents across multiple channels means that small and medium enterprises (SMEs) often have to rely on the word of their employees when trying to prove if something had been sent. As businesses grow so will their customer base, and query resolution will become an even more arduous task if there is no way to prove if important documents have actually been despatched.
OMS provides an audit trail of communication activity so that you can confirm and, if necessary, prove that a customer has received the documents in question. Some systems even provide digital certification of electronic documents to prove authenticity and proof of receipt. The result? Better customer service and faster dispute resolution and, in the case of invoices, proof of delivery can help you get paid faster.
The three secrets to a better customer relationship
Strong customer relationships are underpinned by communication. Brands that interact appropriately, thoughtfully and usefully with their customers can expect a high level of retention and satisfaction. As easy and as simple as that sounds, companies with even a modest sized customer-base...
Want to make your customer communications quicker, cheaper and personalised?
Talk to our experts at our Open DaysNext month, on the 18th and 19th of June, our London and Wakefield teams will throw open their doors for a series of open days. Visitors will get to see our technology up close and talk to our team about their own unique challenges.