The Neopost neoTrak solution has now been in the marketplace for several years. Due to the age the equipment and further advancements in technology, we are unable to guarantee our normal standard of service so we have made the decision to withdraw service as of midnight on the 30th August 2019.

Please find the FAQ’s below relating to this matter:

Why has Neopost taken the decision to stop supporting this solution?

These models have not been manufactured for many years and therefore the lack of availability of spare parts means that Neopost is unable to fulfil future contractual obligations.

I still require a tracking system, what are my options?

If you would like to speak to someone regarding a new solution, please call us on 0845 880 0007*.

*Calls to this number cost 5p per minute plus your telephone provider’s access charge

Can I transfer my existing data into a new system?

Unfortunately, it’s not possible to transfer the parcel tracking data from your existing system to another operating system as neoTrak doesn’t have any migration capabilities. However, we can export the data into a CSV file for reference should you need to track a historic item.

What will happen if my system has issues after the 30th August 2019?

If you have a breakdown, our telephone support team will not be able to offer advice and we will not be able to send a technician.

I have an existing service agreement for my system which extends beyond the 30th August 2019, what will happen to this?

We will apply a pro-rata refund for any unused contract period. We will contact you shortly to discuss this further. If you have any queries regarding this please email service.contracts@neopost.co.uk supplying your account number or serial number.

What happens if I don’t need my equipment anymore, will Neopost collect it?

If you no longer use your equipment and would like us to collect and dispose of it we can arrange this. Please email withdrawalteam@neopost.co.uk supplying the serial number of the equipment, we will then be in contact to book the collection.