How do I create an account?

To create a MyNeopost account you will need your account number and post code, once you have these click here and we will take you to the registration page where you can enter your details.

Once you have registered you will recieve an email with instructions on how to set up a secure password. Once you have done this, your account will be ready to use! 

The first time you log in you will be presented with the MyNeopost terms and conditions, please remember to accept these.


Where can I find my Account number?

Your account number is located on any invoice or statement from Neopost, here is an example of where to find it.

What features are available on my account?

Your personalised MyNeopost account will give you access to a range of useful features 24/7, for example you can:

  • Access copies of invoices and statements 
  • Make credit and debit card payments for invoices and postage
  • View and analyse machine activity reports 
  • Update your contact and address details 
  • Log technical support requests


I've forgotten my password, how can I reset this?

If you have forgotten your password we can easily reset it for you. Simply click 'forgot password' underneath the password field and follow the instructions, alternatively you can click here. You will then receive an email with a link to set up a new secure password.



Why do I need to accept the terms and conditions?

The terms and conditions allow Neopost to personalise your MyNeopost account and access your machine data. This is completly secure, Neopost will not be able to to access any sensitive information.

The terms and conditions will need to be accepted before you can use your MyNeopost account.

What internet browser can I use?

Neopost Business Apps portal and Neopost Web-based software are supported by the following browsers:

Microsoft® Internet Explorer® version 10 & 11
Mozilla® Firefox® Version 47 and later
Google® Chrome® Version 47 and later
Safari® Version 9

Note: If you are using a browser other than the ones listed, you will likely experience a less than optimal viewing experience and may experience issues.