What is Credifon?

Your franking machine needs to be loaded with credit before you can frank and send your post. As banks can’t send money straight to a franking machine, Neopost provides every customer with a free Credifon account to make it easy for you to manage your postage credit. For more information on how Credifon works, please click here to watch a short video. 
How do I check my account balance?

You can check your account balance online, by logging into your MyNeopost account.
How do I make a payment into my Credifon account?

There are many ways you can pay for postage, the easiest way to manage your postage payments is by direct debit. To download a direct debit mandate please click here.
If you would like more information about direct debits you can watch our video here. 

To make a payment by credit or debit card, just log into your account at www.myneopost.co.uk and select 'Manage my postage and top up' from the 'My Account' section or use this link: www.myneopost.co.uk/make-payment.
To pay by BACS or CHAPS please use the following details and ensure that you quote your Credifon account number on your payment.


Postage recredits only:   HSBC Bank   Acc no: 91778749   Sort code: 40-05-20

                                     IBAN:  GB53HBUK40052091778749
Why is my account on hold?

In the unlikely event that your account is ever put on hold you may need to take action to be able to access your postage credit.

Click here for our simple guide to why your account might be on hold and how to resolve this. 
Where can I get a copy of my statement?

Need a copy statement? You can view and download statements of your Credifon postage account in our online portal MyNeopost. Once you have logged in, just select 'Manage my postage and top up' from the 'My Account' section.
How can I update my bank details?

If your bank details or company name changes in any way, we need to be notified immediately or delays may occur with your Direct Debit. This means that you may not be able to use your franking machine when you need to.

Click here to download a copy of the Direct Debit Mandate to update your details.
How do I recredit my franking machine?

Please click here to chat to Nina, our Virtual assistant who can help you top up your franking machine with more postage credit.
What is the minimum amount of credit I can load onto my franking machine?

There is no minimum amount when you make a payment into your Credifon account but the credit will then need to be downloaded onto your franking machine.

If your machine is one of the following models, the minimum recrediting amount is £10: IJ25, IS-200 series (IS-240, IS-280), Autostamp.

For all other machine models the minimum recrediting amount is £50. You can then increase this in increments of £10, for example £60, £70, etc.
How long does it take for a card payment to be available in my postage account?

If you make a card payment for your postage online this should show on your account within 10 minutes. You will then need to load the credit onto your franking machine.
Does VAT apply to postage?

There is no VAT to pay on postage payments made to Neopost, however some Royal Mail services do have VAT applied. You will receive a VAT invoice from Royal Mail if you use any of these services.
 
I made a card payment for postage, where can I find the receipt?

You can access receipts for any card payments made for postage in our online portal MyNeopost. Once you have logged in, please select 'Manage my postage and top up' from the 'My Account' section. Your receipt will be in the card payment section of the administration box on the right hand side.
How long does it take for a BACS payment to be available in my postage account?

If you recently paid by BACS this can take up to 3 days to reach your Credifon (postage) account. You can send us a remittance advice for a payment you've already made here.
How do I set up an email alert for low balance?

In your MyNeopost account you can set up an email alert for a low Credifon balance, click here to log in. Just select 'Manage my postage and top up' from the 'My Account' section of the dashboard, and then select 'Email alerts' from the administration box on the right hand side.
How can I find my postage account number?

Your postage account number (also called reference number) is located on any Credifon or NeoFunds statement from Neopost, click here to see an example of where to find it.
I want to pay in arrears, how do I switch my account to Neofunds?

If you would prefer to pay for your postage in arrears, you will need to email us at credifonaccounts@neopost.co.uk. We will then send you a neoFunds agreement that you will need to complete and return to us, once we have received your completed agreement we will set up your new account within 3 working days. 

 

**neoFunds accounts are subject to credit checks and eligibility