Crediting your Machine
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Your franking machine needs to be loaded with credit before you can frank and send your post. As banks can’t send money straight to a franking machine, Neopost provides every customer with a free Credifon account to make it easy for you to manage your postage credit. For more information on how Credifon works, please click here to watch a short video. |
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You can check your account balance online, by logging into your MyNeopost account. |
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There are many ways you can pay for postage, the easiest way to manage your postage payments is by direct debit. To download a direct debit mandate please click here. To make a payment by credit or debit card, just log into your account at www.myneopost.co.uk and select 'Manage my postage and top up' from the 'My Account' section or use this link: www.myneopost.co.uk/make-payment.
IBAN: GB16MIDL40052091778749 |
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In the unlikely event that your account is ever put on hold you may need to take action to be able to access your postage funds. |
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Need a copy statement? You can view and download statements of your Credifon postage account in our online portal MyNeopost. Once you have logged in, just select 'Manage my postage and top up' from the 'My Account' section. |
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If your bank details or company name changes in any way, we need to be notified immediately or delays may occur with your Direct Debit. This means that you may not be able to use your franking machine when you need to. |
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If you have moved premises or changed your company name you will need to update us straight away. You can do this by filling in this form. |
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There is no minimum amount when you make a payment into your Credifon account but the funds will then need to be downloaded onto your franking machine. If your machine is one of the following models, the minimum recrediting amount is £10: IJ25, IS-200 series (IS-240, IS-280), Autostamp. For all other machine models the minimum recrediting amount is £50. You can then increase this in increments of £10, for example £60, £70, etc. |
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If you make a card payment for your postage online this should show on your account within 10 minutes. You will then need to load the funds onto your franking machine. |
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There is no VAT to pay on postage payments made to Neopost, however some Royal Mail services do have VAT applied. You will receive a VAT invoice from Royal Mail if you use any of these services. |
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You can access receipts for any card payments made for postage in our online portal MyNeopost. Once you have logged in, please select 'Manage my postage and top up' from the 'My Account' section. Your receipt will be in the card payment section of the administration box on the right hand side. |
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If you recently paid by BACS this can take up to 3 days to reach your Credifon (postage) account. You can send us a remittance advice for a payment you've already made here. |
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In your MyNeopost account you can set up an email alert for a low Credifon balance, click here to log in. Just select 'Manage my postage and top up' from the 'My Account' section of the dashboard, and then select 'Email alerts' from the administration box on the right hand side. |
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Your postage account number (also called reference number) is located on any Credifon or NeoFunds statement from Neopost, click here to see an example of where to find it. |
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If you would prefer to pay for your postage in arrears, you will need to email us at credifonaccounts@neopost.co.uk. We will then send you a neoFunds agreement that you will need to complete and return to us, once we have received your completed agreement we will set up your new account within 3 working days.
**neoFunds accounts are subject to credit checks and eligibility |