Franked mail

How do I prepare franked mail for posting or dropping off?

Click here for your full guide.

Who do I contact for any franking and posting needs?

Click here to find out more.

How do I find out more information on posting your mail?

Please visit the Royal Mail website.

How can I order late posting envelopes?

If you need to order some late posting envelopes (also called low volume outer envelopes) for less than 30 items of mail please contact our supplies department by filling in the web form here, or by calling our supplies team on 0845 880 0000* and choosing the options for consumable supplies. *Calls to this number cost 5p per minute plus your telephone providers access charge.

How do I post my franked mail?

You can find information on how to send your mail once you have franked it on this page.

Where do I get Royal mail postal service stickers from?

You can order items such as labels for specific postal services and despatch books from the Royal Mail website, click here to access it.

How do I add extra postage to outgoing mail?

You can find more information on what to do if you need to correct a franked price on the Royal Mail troubleshooting page.

How do I claim money back from a letter I have franked but not sent?

If you have franked an item but not posted it you can claim the value back from Royal Mail. You can find more information about this on the Royal mail website.