Advanced customer communications grow profits

Customers today are better informed and more demanding than ever before. Delivering the right communications at the right time, through the right media is a sure way to win new customers and build loyalty.
Customer communications management (CCM) software is the efficient way to deliver consistent, personalised experiences across mail, email, SMS, social media and web.

Inspire is the answer

Inspire from GMC (a Neopost Company) is an enterprise CCM platform that will completely transform interactions with customers. Recognised as a market leader by respected analysts Gartner and Forester, Inspire helps organisations around the world to transition to digital communications, and improve engagement with customers across the entire customer journey: 

  • Make every customer contact valuable for your business, from data capture to on-boarding and billing 

  • Add value to every marketing, transactional or operational document 

  • Use the medium the customer prefers  

  • Enable quicker response times and easier two-way interactions 

  • Present a consistent and professional image through a library of document templates 

Inspire is used in a wide range of industries including Financial Services, Banking, Insurance, Telecommunications, Utilities and Service providers.  

 

Control and compliance

Control and compliance

  • Approved templates empower business users 

  • Automatically route communications through an approval process before distribution

  • Guide customer service representatives through each communication 

  • Compliance personnel can manage, track and approve communications 

  • Consistently apply brand, terms and messages across all customer touchpoints 

  • ‘Change once apply everywhere’ keeps up with changing regulations and brand guidelines  

  • Content blocks can be locked down to ensure they meet government and regulatory requirement

Speed up the customer experience

Speed up the customer experience

  • Bring new products to market ahead of the competition 

  • Quickly deliver communications that include data pre-populated from your core systems 

  • Subject matter experts can make instant changes with Remote Authoring

  • Agents can tailor communications with templates and guided interview pages

  • Simplify & speed up customer transactions – a complete digital experience integrates e-forms, e-signatures, mobile.

  • Data capture and pre-populated fields means faster processing of application forms, mandates, updates.  

  • Inspire gives control to the customer through mobile & self service fulfilment
Build better customer connections

Build better customer connections

  • Increase customer engagement and contract completion with mobile push notifications and digital signatures 

  • Satisfy the needs of mobile users with interactive and device-friendly statements 

  • Position up-sell and cross-sell promotions tailored to the unique needs of your clients  

  • Integrate designs across physical and digital media regardless of the device used
     
  • Improve on-boarding experience with simplified propositions, welcome kits, and support journeys with digital output 
Improve efficiency

Improve efficiency

  • Simplified template creation, versioning, editing and approvals, and  one platform for Multi-channel design and proofing 

  • Digitise new journeys faster -- Save days with automated approval processes.   

  • Minimise costly IT work -- nspire can be easily tegrated with legacy core systems 

  • Single user interface/skillset/design for multi-channels cuts design time & development costs
     
  • Legacy design & content can be re-used for new channels, so existing templates can be repurposed for other channels
Inspire Dynamic Communications allows Achmea to add video, graphics, charts and other visually engaging design elements.

Achmea Insurance

Achmea Case Study