Housing Associations

The social housing sector and its associations are responsible for the careful management of thousands of properties across the UK. But these management responsibilities are not restricted to housing stock alone.

Duty of care to tenants means that associations need to respond effectively and in a timely to their customers’ needs. As part of this duty of care ongoing communications, both transactional and more informative or marketing led, need to be managed efficiently.

Dealing with a large number of households can be a significant task in maintain accurate contact records. Effective management of these records can only assist in maintain tenant engagement and also ensuring that rental revenues and other payments are maintained.

Key Challenges

  • Cost reduction
  • Resource Allocation

"The Neopost products were also reasonably priced, and their solutions were well suited to our needs.... We couldn’t be happier with the service and solutions we’ve received from Neopost"

- Facilities Officer Peter Morgan


Savings in Postal Communications White Paper- Download Now 

A vital component in delivering effective communications is to construct a robust communications delivery strategy. In this white paper from Neopost we have shared insight into how Housing Associasions can introduce such strategies, to realise efficiency savings. The white paper introduces various areas of consideration and how short, medium and long term strategies can be deployed.

Postal and communications strategies within Housing Associations- Download Now 

Neopost, in conjunction with Government Policy Hub, commissioned research into communications processes and activities are deployed within Housing Associasions. The research covers current and future activities and insight into key areas impact upon the delivery of effective communications.

Channel Shift within Housing Associations-Download Now

Channel Shift, or the migration to digital services, is a key priority for authorities. In light of governmental pressures, around digital by default, authorities should look to introduce further digital services in order to reduce costs and increase citizen engagement. Communications and document delivery and management can be a significant contributor to Channel Shift. In this new White Paper from Neopost, we discuss how the public sector can deploy Channel Shift initiatives and also the benefits that can be derived.