Contact us

You might find the answers your looking for in MyNeopost, click here to log in. If you're a first time user, register for an online account today.

Alternatively you can chat to our Virtual Assisant Nina, who will be able to assist with your query or pass you through to a Live chat agent. 

Please complete the fields below to help us direct your query to the relevant Neopost department.

To purchase a new slogan for your IJ machine, please call the slogan team on 0845 880 0005* or alternatively please fill this webform and a memeber of the team will be in touch.
Opening Hours
8:30 - 5:30 Monday to Friday

*Calls to this number cost 5p per minute plus your telephone providers access charge

You might find the answers you're looking for using the search feature on our Knowledge baseAlternatively you can contact us on 0845 880 0000* or please fill this webform and a member of the team will be in touch.

Opening Hours
8:30 - 5:30 Monday to Friday

*Calls to this number cost 5p per minute plus your telephone providers access charge

Creating a slogan for your business is easy with NeoSlogan. Communicate with your customers before they open their envelopes, by creating custom made design for your envelopes in just a few clicks. Click here to access neoSlogan. 

You might find the answers you're looking for using the search feature on our Knowledge baseAlternatively you can contact us on 0845 880 0000* or please fill this webform and a member of the team will be in touch.

Opening Hours
8:30 - 5:30 Monday to Friday

*Calls to this number cost 5p per minute plus your telephone providers access charge

Click here to log in to your MyNeopost account. Please take a look at our FAQ section for information on MyNeopost or if you need more help, fill in this web form and a member of the team will be in contact with you.

To create a MyNeopost account you will need your account number and post code, once you have these click here and we will take you to the registration page where you can enter your details. Once you have registered you will receive an email with instructions on how to set up a secure password. Once you have done this, your account will be ready to use! The first time you log in you will be presented with the MyNeopost terms and conditions, please remember to accept these. Please take a look at our FAQ section for information on MyNeopost or if you need more help, fill in this web form and a member of the team will be in contact with you.

If you don't already have a MyNeopost account why not register today, just click here. To find out more about the benefits of a MyNeopost account click here.

Please take a look at our FAQ section where you might find the information you are looking for. Alternatively click here to fill out our short form and a member of the team will be in contact. 

If you have moved premises or changed your company name you will need to update us straight away. You can do this by filling in this form. 

If you would like to order supplies or stationery please call 0845 880 0002*.
Alternatively you can order online at www.neopoststationery.co.uk or fill out this short form and a member of the team will call you back.

Opening Hours
9:00 - 5:30 Monday to Thursday
9:00 - 5:00 Friday

*Calls to this number cost 5p per minute plus your telephone providers access charge

To place an envelope order, please call 0845 880 0881*
Alternatively please fill in this form.

Opening Hours
9:00 - 5:30 Monday to Thursday

9:00 - 5:00 Friday
*Calls to this number cost 5p per minute plus your telephone providers access charge

You might find the answers you are looking for in our FAQ section, click here for information on Credifon.

If you'd like to contact us, call our Customer Care team on 0845 880 0000* and choose an option for either technical assistance, billing and accounts queries or your Credifon postage account. Alternatively you can fill in this web form and a member of the team will be in contact with you.

Opening Hours
 8:30 - 5:30 Monday to Friday
.
*Calls to this number cost 5p per minute plus your telephone providers access charge

You might find the answers you are looking for in our FAQ section, click here for information on Neofunds.

If you'd like to contact us, call our Customer Care team on 0845 880 0000* and choose an option for either technical assistance, billing and accounts queries or your Credifon postage account. Alternatively you can fill in this web form and a member of the team will be in contact with you.

Opening Hours
8:30 - 5:30 Monday to Friday.

*Calls to this number cost 5p per minute plus your telephone providers access charge

Please fill in this form with your remittance details, you can also attach a document. This will then be sent to the accounts team to ensure that your payment is allocated correctly.

You can find information on how to make a payment for an invoice or postage by clicking here, including our bank details and how to set up a direct debit.

If you can’t find the answer you are looking for, call our Customer Care team on 0845 880 0000* and choose an option for either technical assistance, billing and accounts queries or your Credifon postage account. Alternatively you can fill in this web form and a member of the team will be in contact with you.

Opening Hours
8:30 - 5:30 Monday to Friday.

*Calls to this number cost 5p per minute plus your telephone providers access charge

Please take a look at our FAQ's for information on how to send your franked mail. If you need more help, please fill in this web form and a member of the team will be in contact with you.

You might find the answers you are looking for in our FAQ section, click here for information on Tariff change.
If you'd like to contact us, call our tariff change team on 0845 604 0786* 

Opening Hours
8:30 - 5:30 Monday to Friday

*Calls to this number cost 5p per minute plus your telephone providers access charge

You might find the answers you are looking for in our FAQ section, click here for information on your franking machine or here to access our Product support pages.

If you'd like to contact us, call our Customer Care team on 0845 880 0000* and choose an option for either technical assistance, billing and accounts queries or your Credifon postage account. Alternatively you can request an engineer online, just log into your MyNeopost account, choose 'View my equipment' from the 'My machine' section and then select 'Engineer service request'.

Opening Hours
8:30 - 5:30 Monday to Friday

*Calls to this number cost 5p per minute plus your telephone providers access charge

You might find the answers you are looking for on our Product support pages, click here for information on your letter opener.

If you'd like to contact us, call our Customer Care team on 0845 880 0000* and choose an option for either technical assistance, billing and accounts queries or your Credifon postage account. Alternatively you can request an engineer online, just log into your MyNeopost account, choose 'View my equipment' from the 'My machine' section and then select 'Engineer service request'.

Opening Hours
8:30 - 5:30 Monday to Friday

*Calls to this number cost 5p per minute plus your telephone providers access charge

You might find the answers you are looking for on our Product support pages, click here for information on your folder inserter.

If you'd like to contact us, call our Customer Care team on 0845 880 0000*and choose an option for either technical assistance, billing and accounts queries or your Credifon postage account. Alternatively you can request an engineer online, just log into your MyNeopost account, choose 'View my equipment' from the 'My machine' section and then select 'Engineer service request'.


Opening Hours
8:30 - 5:30 Monday to Friday

*Calls to this number cost 5p per minute plus your telephone providers access charge

You might find the answers you are looking for on our Product support pages, click here for information on your address printer.

If you'd like to contact us, call our Customer Care team on 0845 880 0000*and choose an option for either technical assistance, billing and accounts queries or your Credifon postage account. Alternatively you can request an engineer online, just log into your MyNeopost account, choose 'View my equipment' from the 'My machine' section and then select 'Engineer service request'.

Opening Hours
8:30 - 5:30 Monday to Friday
 
*Calls to this number cost 5p per minute plus your telephone providers access charge

You might find the answers you are looking for on our Product support pages, click here for information on your software.

If you'd like to contact us, call our Customer Care team on 0845 880 0000*and choose an option for either technical assistance, billing and accounts queries or your Credifon postage account.

Opening Hours
8:30 - 5:30 Monday to Friday

*Calls to this number cost 5p per minute plus your telephone providers access charge

For more information or to purchase a franking machine please fill out this form and a member of the team will be in contact. 

For more information or to purchase a folder inserter please fill out this form and a member of the team will be in contact. 

 

For more information or to purchase a letter opener please fill out this form and a member of the team will be in contact. 

For more information or to purchase an Address Printer please fill out this form and a member of the team will be in contact. 

For more information or to purchase software please fill out this form and a member of the team will be in contact. 

Please take a look at our FAQ section where we have information on a wide range of different topics. If you'd like to contact us, call our Customer Care team on 0845 880 0000* and choose an option for either technical assistance, billing and accounts queries or your Credifon postage account. Alternatively you can fill in this web form and a member of the team will be in contact with you.

Opening Hours
 8:30 - 5:30 Monday to Friday
.
*Calls to this number cost 5p per minute plus your telephone providers access charge