Businesses need to communicate with an ever-increasing number of stakeholders. Everyone from customers and suppliers, to tax authorities and regulators may need to be contacted frequently. Reaching them effectively involves a growing variety of communications channels.
On Sunday 15 th July, we took part in a Propeller TV programme exploring digitisation in the public sector. The programme examined how front line services could be enhanced through the adoption of digital technology.
We send and receive information in many ways. Customers and potential customers are positively bombarded with messages all the time, some from you, from your competitors and elsewhere. How can you ensure your message is heard through all the noise?
Good customer experiences result from effective business communications and this helps build the business’ brand. Automation helps companies meet the challenge of personalising communications and issuing them to the right person through their preferred channel every time.
Managing operating costs is an integral aspect of running a business . The higher they are, the smaller the margin on each generated sale. This limits the amount of cash available to inves t in business-growing activities. While some outgoings such as overheads will be fixed and difficult to reduce...
A business can have thousands of customers and while they can be categorised into a few demographics, for example by gender, age or location, that doesn’t mean that their needs are the same. Individual consumers want to feel special , they don’t want to simply be a number on a spreadsheet.
According to Yougov, 85 percent of UK SMEs are affected by late or non-payment of invoices, with each owed on average £6,142. With their often limited budgets, smaller organisations are forced to find alternatives to cover the shortfall – often overdrafts and loans – and have to pass on investment...
Output management software (OMS) is the descriptive, but not very catchy, term used for solutions that centralise and automate part, or all, of the processes required to produce digital and hard-copy customer communications, including document design, processing, production, dispatch and archiving.