Face-to-face trumps email for customer communications

Face-to-face trumps email for customer communications

When talking face-to-face isn't possible, email comes out on top as the preferred means of communication for small businesses in the UK.
Making better use of resources

Making better use of resources

Enjoy economies of scale and simpler management through centralisation
Saving cash

Saving cash

Hand-in-hand with productivity enhancements are big cost savings- not just from increased efficency, but also the use of digital messaging.
Boosting productivity

Boosting Productivity

OMS increases productivity by reducing manual process.

Ensuring compliance

Full electronic audit trails are becoming a necessity as regulations increasingly demand proof of document validity. For example, the EU e-invoicing directive outlines that each invoice must be electronically certified to prove that it has not been altered from its initial issuing.

Give the people what they want – how and when you want them to have it!

How well do you know your customers? In an age of greater choice and declining brand loyalty, customer knowledge is rightly seen as fundamental to business success. Understanding what your customers want is the keystone of good customer service.
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