Full electronic audit trails for proof of delivery
Reasons to choose output management software- Reason 4
The complexity of tracking documents across multiple channels means that small and medium enterprises (SMEs) often have to rely on the word of their employees when trying to prove if something had been sent. As businesses grow so will their customer base, and query resolution will become an even more arduous task if there is no way to prove if important documents have actually been despatched.
OMS provides an audit trail of communication activity so that you can confirm and, if necessary, prove that a customer has received the documents in question. Some systems even provide digital certification of electronic documents to prove authenticity and proof of receipt. The result? Better customer service and faster dispute resolution and, in the case of invoices, proof of delivery can help you get paid faster.
Bring automation into your invoicing
Companies that issue invoices rapidly stand to bring cash back into the business faster. However, many store-up invoices to send all in one go, often once a month. If invoicing processes were more efficient, they may not feel the need to set time aside in this way; instead they could bill for work as soon as...