EU GDPR: why physical mail still has a vital role to play
The EU General Data Protection Regulation (GDPR) will come into force 25th May 2018. Developed to provide consumers with more power over how their data is collected and used, it will have a huge impact on the processes used by businesses to handle information.
While regulations are often seen as a burden on time and resources, GDPR provides an opportunity for businesses to stand out. The law is being introduced to encourage transparency and firms that can reflect this in their customer communications will begin to build new relationships and strengthen existing ones.
What are some benefits of postal marketing?
1 - Unlike electronic channels, postal marketing is governed by fewer restrictions. This means that once GDPR comes into force, some customers may only be reachable via post. Businesses prioritising the physical mail channel will incur less risk of non-compliance, fines and the associated damage to reputation.
2 - Physical mail still creates an emotional reaction. Marketing emails and text messages often result in consumers clicking delete or unsubscribe, but personalised physical mail generates higher response rates. Consumers believe that physical items add credibility and they understand that producing and sending them requires more effort. They feel more valued as a result.
3 - It’s often easier to reach desired consumers via post as they tend to only have one residential address. Oppositely, individuals can have multiple email addresses, including some ghost accounts that they simply use when signing up to services and aren’t regularly checked.
4 - Even unaddressed mail can have an impact. Door drops provide a way of reaching a certain demographic without having to collect customer data first. On average, unaddressed mail remains in the home for around 38 days – meaning there’s plenty of opportunity for your message to be read.
Reaching a mass audience
The ease with which digital channels can be used to target a mass audience simultaneously has seen them prioritised by many. However, the originality and personality which physical mail enables means that post is flourishing; and this will see it play a vital role in post-GDPR customer communications.
Using the physical channel to reach the masses has never been easier with a variety of tools available. Franking machines, for example, are able to process 150 items per minute. When combined with the generous discounts available to those sending more than 250 letters in one batch, physical post can generate an ever-strengthening ROI. Ultimately, GDPR will have a big impact on data processes. With consumers given more power over their information, businesses will have to take greater precautions when handling data and distributing electronic communications. Companies that can effectively use physical mail will be able to establish relationships that are built on transparency and trust, leading to customer loyalty that will positively impact the bottom line.
Mail threats: a rare but serious problem
Suspicious items arriving in post rooms present a serious risk and any threats must be acted on immediately. Such items could pose an explosive or biological threat to employees. Fortunately, such occurrences are rare but if they happen, action must be swift and decisive to protect mail handlers and all...