The three secrets to a better customer relationship

The three secrets to a better customer relationship

Strong customer relationships are underpinned by communication . Brands that interact appropriately, thoughtfully and usefully with their customers can expect a high level of retention and satisfaction . As easy and as simple as that sounds, companies with even a modest sized customer-base can risk...
How to take your at-home office from semi-digital to completely digital

How to take your at-home office from semi-digital to completely digital?

For many businesses, a digital transformation across a range of processes delivers the benefits of automation . These include time and cost savings, operational efficiencies and improved consistency. However, when people work from home, processes can often drop back to a default manual approach ...
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