Result for "Customer Communications"

Want to make your customer communications quicker, cheaper and personalised?

Want to make your customer communications quicker, cheaper and personalised?

Talk to our experts at our Open Days. Next month, on the 18 th and 19 th of June, our London and Wakefield teams will throw open their doors for a series of open days. Visitors will get to see our technology up close and talk to our team about their own unique challenges.
The three secrets to a better customer relationship

The three secrets to a better customer relationship

Strong customer relationships are underpinned by communication . Brands that interact appropriately, thoughtfully and usefully with their customers can expect a high level of retention and satisfaction . As easy and as simple as that sounds, companies with even a modest sized customer-base can risk...
Cloud for Comms – build better customer relationships with a centralised approach

Cloud for Comms – build better customer relationships with a centralised approach

Cloud computing is a fully established and proven approach to delivering a variety of enterprise applications. Its potential to fulfil fundamental storage and computing power requirements are well understood, as well as its role in supporting the delivery of a growing number of software...
How to take your at-home office from semi-digital to completely digital

How to take your at-home office from semi-digital to completely digital?

For many businesses, a digital transformation across a range of processes delivers the benefits of automation . These include time and cost savings, operational efficiencies and improved consistency. However, when people work from home, processes can often drop back to a default manual approach ...

Largest GDPR Fine Levied, as Brexit Poses Further Questions and Concerns

Coming into effect last spring, the General Data Protection Regulation (GDPR) has brought about huge changes in how organisations handle personal data . Designed to establish a simpler, but stricter and more unified approach to data protection, GDPR has had a massive effect on how organisations can...
Start with data: delivering improved customer communications

Start with data: delivering improved customer communications

Data sits at the heart of business processes and a wide range of critical operations rely on it. These operations will only be smooth and efficient if data is well-managed . What’s more, an organisation’s data strategy has a big impact on customer and stakeholder satisfaction .

EU GDPR: why physical mail still has a vital role to play

The EU General Data Protection Regulation (GDPR) will come into force 25th May 2018. Developed to provide consumers with more power over how their data is collected and used, it will have a huge impact on the processes used by businesses to handle information.
Why managing business communications via a single platform is better for total business needs

Why managing business communications via a single platform is better for total business needs

As businesses evolve from the start-up phase, supporting the overall needs of the organisation requires a revaluation – and perhaps a complete refresh – of internal processes
How to keep your operating costs down

How to keep your operating costs down

Managing operating costs is an integral aspect of running a business . The higher they are, the smaller the margin on each generated sale. This limits the amount of cash available to inves t in business-growing activities. While some outgoings such as overheads will be fixed and difficult to reduce...

How to Handle and Measure Direct Mail Response

Direct mail is the perfect communications tool for raising awareness of your business, promoting your products, services and special offers and building customer relationships. In this blog series we’ve explored how to plan, budget and get the data for your direct mail campaign and how to manage...

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