Result for "Customer Communications"

Managing multi-channel business comms from any location

Managing multi-channel business comms from any location

As businesses and other organisations around the world rapidly adapt to remote working and social distancing, valid concerns will arise around ensuring continuity and fulfillment in all but the most basic communications strategies. As the uncertain and continuously evolving situation develops,...

Three reasons to stay in love with print

Despite the ever-rising popularity of digital channels, traditional physical mail is still a critical aspect of business communications. Some things will forever be better sent and received in the mail. Here’s three reasons why your business should stay in love with print.
Want to make your customer communications quicker, cheaper and personalised?

Want to make your customer communications quicker, cheaper and personalised?

Talk to our experts at our Open Days. Next month, on the 18 th and 19 th of June, our London and Wakefield teams will throw open their doors for a series of open days. Visitors will get to see our technology up close and talk to our team about their own unique challenges.
The three secrets to a better customer relationship

The three secrets to a better customer relationship

Strong customer relationships are underpinned by communication . Brands that interact appropriately, thoughtfully and usefully with their customers can expect a high level of retention and satisfaction . As easy and as simple as that sounds, companies with even a modest sized customer-base can risk...
Cloud for Comms – build better customer relationships with a centralised approach

Cloud for Comms – build better customer relationships with a centralised approach

Cloud computing is a fully established and proven approach to delivering a variety of enterprise applications. Its potential to fulfil fundamental storage and computing power requirements are well understood, as well as its role in supporting the delivery of a growing number of software...
How to take your at-home office from semi-digital to completely digital

How to take your at-home office from semi-digital to completely digital?

For many businesses, a digital transformation across a range of processes delivers the benefits of automation . These include time and cost savings, operational efficiencies and improved consistency. However, when people work from home, processes can often drop back to a default manual approach ...

Largest GDPR Fine Levied, as Brexit Poses Further Questions and Concerns

Coming into effect last spring, the General Data Protection Regulation (GDPR) has brought about huge changes in how organisations handle personal data . Designed to establish a simpler, but stricter and more unified approach to data protection, GDPR has had a massive effect on how organisations can...
Start with data: delivering improved customer communications

Start with data: delivering improved customer communications

Data sits at the heart of business processes and a wide range of critical operations rely on it. These operations will only be smooth and efficient if data is well-managed . What’s more, an organisation’s data strategy has a big impact on customer and stakeholder satisfaction .

EU GDPR: why physical mail still has a vital role to play

The EU General Data Protection Regulation (GDPR) will come into force 25th May 2018. Developed to provide consumers with more power over how their data is collected and used, it will have a huge impact on the processes used by businesses to handle information.
Why managing business communications via a single platform is better for total business needs

Why managing business communications via a single platform is better for total business needs

As businesses evolve from the start-up phase, supporting the overall needs of the organisation requires a revaluation – and perhaps a complete refresh – of internal processes

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