Our regional showrooms are just one example of the way Neopost invests to help customers improve their communications.
Our highly experienced Neopost engineers provide national support with installation, training and maintance. These engenieers work exclusively on Neopost systems and use only geniune Neopost spare parts for ultimate peace of mind and security.
- Over 80 service engineers
- 127 training days in the last 12 months
- 1250 years accumalated service experience
- 94% response within SLA
- Next day replacement service
''Neopost's engineer was a 'star' as always, provoding sufficient training for all our mailroom operatives at the time of installation.''
-Skipton Building Society
UK Based Award Winning Contact Centre
At Neopost we pride oursleves on great customer service, meaning our UK based award winning contact centre are on hand 24/7. Whether it be by phone, web or email are agents are happy to help!
- 85% of queries answered within initial call
- 96% agreed the agent took responsibility for the issue
- 97% agreed the agent resolved the query on the call
We offer excellent on-line support, which we like to call MyNeopost. The portal offers you 24/7 on-line access to critical information on your account and equipment, easy access to frequently used information and feautures. Handle your postage credits, invoices, supplies, orders and service support, all at the click of a mouse.