Independent research shows Neopost customers are more satisfied

Independent research shows that Neopost customers are significantly more satisfied across a range of support activities. Neopost outperforms its nearest rival in Overall Satisfaction, and across each of the 10 most important functions rated by customers. Neopost was rated significantly better for; Maintenance, Postal rate chips and Sales relationships.

Customer Satisfaction is #1 for Neopost

Our regional showroom rooms are just one example of the way Neopost invests to help customers improve their communications. 

 

Onsite

Our highly experienced Neopost engineers provide national support with installation, training and maintenance. These engineers work exclusively on Neopost systems and use only genuine Neopost spare parts for ultimate peace of mind and security. 

  • Over 80 highly trained service engineers
  • 1250 years accumulated service experience 
  • 94% response within SLA 
  • Next day replacement service 

 

UK Based Award Winning Call Centre

At Neopost we pride ourselves on great customer service.  Expert advice is available through our contact centre. Enquire by phone, web or emai,  our agents are always happy to help! 

  • 85% of queries answered within initial call 
  • 96% agreed the agent took responsibility for the issue
  • 97% agreed the agent resolved the query on the call 

Online Help

MyNeopost is our market leading portal, giving you 24/7 access and control,  all at the click of a mouse.  Manage your account. Access critical information. Handle your postage credits, invoices, supplies, orders and service support. It's easy with MyNeopost.

What Our Customers Say!

Neopost's engineer was a 'star' as always, providing sufficient training for all our mailroom operatives at the time of installation.

-Skipton Building Society