July 17th, 2014

Weaver Vale Case Study

Housing Trust Manages Mail Using Neopost

Based in Northwich, Cheshire, Weaver Vale Housing Trust is a social housing provider established in 2002. The trust has always sent letters regularly to its tenants, but a change in regulations meant that it was required to send quarterly payment statements to all its 6,500 customers.

Challenge 

Cost-effective upgrde of folder inserter to meet increased volume of outgoing post. 

Results 

Increased speed, improved effeciency and greater managment control. 

Solution

The DS-85 folder-inserter- quick, verstile and easy to use, with sophisticated process controls.

Method 

Use unique Load n' Go® settings to automatically manage regular mailings.

The Challenge 

Joyce Johnson, Customer Contact Support Officer explains, “We have been a Neopost customer almost since the Trust was founded. Our old Neopost folder-inserter had served us very well, but it was getting old and the added burden of the quarterly statements meant we had to look for a replacement.”

The Process

The Neopost Account Manager recommended the DS-85 folder-inserter-  quick, versatile and easy to use, with sophisticated process controls to manage content and process up to 4,000 items an hour. “The new DS-85 folder-inserter was installed by the Neopost engineer and was up and running quickly. The engineer asked what routine mailings we did and programmed the machine’s Load’n Go settings to automatically manage the six mailings we do regularly for us. We received training and the manual supplied is very easy to follow, but the machine’s colour touch screen is very intuitive to use,” says Joyce.

 

The Solution 

The flexFeeders used by the DS-85 handle just about any insert size or type including A4, A5, leaflets, postcards or envelopes. Up to 10 sheets can be folded into a single envelope. To avoid stoppages and maximise efficiency, the DS-85 diverts duplicate or faulty documents before folding while the system is still running. A reversible colour touch screen and simple menus make the DS-85 very simple and intuitive to use.

 

Delivery and Results 

Joyce and her team immediately put the DS-85 through its paces. “We send out a lot of correspondence to our tenants including customer service surveys which always follow any repairs done to properties. So we are sending out over 2,000 items a week and it has been very reliable.

Joyce continues, “It is a big improvement on the previous machine and staff in all our departments have been impressed with its speed and efficiency.” 

Neopost’s flexible leasing arrangements have also impressed Joyce. “We asked if the initial lease payment could be deferred until the start of our new fiscal year and our Account Manager was happy to arrange this for us. That kind of consideration from a supplier is very helpful. The lease cost includes maintenance and support so it’s a very cost-effective solution for us.”

Customer Feedback 

In terms of after-sales support Joyce comments, “The engineers are very efficient and friendly. We normally see the same people and if they make a commitment, they stick to it, quickly sorting out any problems for us.” Overall Joyce has been pleased with Neopost equipment and service. “Neopost are very good. We also have a Neopost franking machine and our Account Manager advises us when post rates are changing and so on. We really appreciate the level of attention and service they provide.”

 

The DS-85 is a big improvement on the previous machine and staff in all our departments have been impressed with its speed and efficiency.