July 17th, 2014

Regent Group Case Study

The Regent Group consists of two highly successful businesses: Regent Greeting Cards publishes greeting cards and gift-wraps and manufactures party products and gifts for the wholesale and retail sectors whilst Regent Envelopes manufactures stock and bespoke greeting card envelopes and commercial envelopes.

Challenge 

Replace slow labour-intensive process with a fully automated one.

Results 

A speedy, cost effective mailroom solution.

Solution 

Neopost’s PrintMachine™ software and a DS-70 folder inserter machine proved a winning combination. 

Method

A review of solution costs and software features, plus visit to a reference site gave client complete confidence.

Cost savings were possible as we have streamlined and automates our processes, whilst removing the requirement for expensive 4-part stationery. 

Rob Seaward

The Challenge 

With 2,500 items of mail produced each  month, Regent previously found the  whole process of preparation and manual  collation of their mail an extremely time consuming and expensive process. Karen England, Associate Director of Finance and Company Secretary explained further, “Before we worked with Neopost, we used 4-part stationery for our invoices, credit and delivery notes, and used 2-part stationery for our statements. These were printed on a dot matrix printer and formatted to a bespoke size. Once printed, the documents were manually inserted into envelopes.” 

The process

After responding to a mailing piece, reviewing solution costs and software features, plus a visit to a reference site, Regent selected Neopost’s PrintMachine™ software and a DS-70 folder inserter machine.

 

The Solution

Now, with Neopost’s flexible PrintMachine™ software and folding & inserting equipment, Regent is benefiting from a speedy, cost effective mailroom solution. PrintMachine™ software provides customised document production, distribution, dispatch and archiving as fully automated operations, together with mail optimisation and electronic franking. The Regent Group are now able to automate their outputs whilst printing on demand from any laser printer, providing efficient management 
of the entire mailing process. PrintMachine™ also eliminated the need for expensive pre-printed stationery, as the software is customised to meet Regent’s specific brand requirements and can easily be altered to accommodate any customer needs. As Karen explains, “We now use PrintMachine™ software to print all our customer invoices, delivery notes and statements, using our specified layout. The DS-70 then collates the documents into envelopes. Cost savings were possible as we have streamlined and automated our processes, whilst removing the requirement for expensive 4-part stationery.”Fast and reliable with a full colour screen, the DS-70 folder inserter efficiently processes a variety of document sizes, and with the one touch Load ‘n Go® automatic job set-up technology, it really has never been easier to use a folder inserter.

Delivery and Results

“One of the most successful areas for us was the ability of PrintMachineTM to store the image in different areas on the server. These stored images are transferred to our own intranet overnight and made immediately accessible to the Customer Services Department. This has improved the speed and efficiency with which we answer any customer queries.

“Rob Seaward Head of IT at Regent added, “We particularly liked the flexibility of PrintMachine™ and the ability of Neopost’s technicians to implement a solution specifically designed to meet our requirements. This enabled us to tailor both our internal systems and the PrintMachine™ package with many additional features.” Neopost’s engineers and technicians are trained directly by the Neopost product development team to ensure the highest level of technical knowledge.

Customer Feedback 

“Because of the all round flexibility of Neopost’s service, we have been able to improve the look of our financial documentation; process customer documents faster and in a more efficient manner. We have also been able to answer our customers’ queries far more quickly. Overall, our investment has proved exceptionally cost effective,” concluded Karen. 

 

We have been able to improve the look of our financial documentation; process customer documents faster and in a more effecient manner. We have also been able to answer our customers' queries far more quickly.