Tariff Change 2016

What is Royal Mail tariff change?

When Royal Mail or Parcelforce Worldwide change their pricing, your Neopost franking machine needs to be updated with the new tariff.  Royal Mail and Neopost inform you in advance of an upcoming tariff change so you can ensure the correct postal tariffs are being used.
This process involves one of the following:

  • Installing a new tariff chip in your Neopost scale 
  • Loading a tariff card onto your franking machine
  • Downloading the new tariff rates from our website
When do I need to download/install the new tariff?

The download is normaly avalible 5 working days before the effective date, and can be downloaded beforehand. The new tariff automatically becomes live on the tariff change date. Tariff cards work in exactly the same way as downloads, they can be pre-loaded, and the old file will automatically be deleted on the effective date. We will send you the chip within 5 working days of the tariff change date, the tariff chips need to be installed on the effective date. 
 
 

What if I don't update my machine with the new tariff?

You may overfrank or underfrank your mail, and therefore overpay or underpay for your mailings, and potentially delay your business critical mail. If you underfrank your mail you could be liable to surcharges, plus the difference per item. It is also the customer’s responsibility to have an up to date tariff installed in their franking equipment. Failure to use the correct tariff may render the franking equipment inoperable. Further information from Royal Mail Scheme for franking letters and parcels 2015.

Will I be charged for an updated tariff?

This will depend on the type of service agreement you have with us. We contact all customers explaining the level of cover they have subscribed to.

I have loaded my card/chip and an error message has come up saying- will not load/ load not allowed/ Bad card

Please send an email tariffchange@neopost.co.uk our admin team will order a replacement.

I am trying to download the new tariff file for my machine, however my download has failed.

Please turn the machine off but make sure the connection is plugged in. Retry a generic call (instructions can be found here) If this still fails please call 0845 604 0786.

Where can I get a complete list of Royal Mail prices?

You can find a complete list of the Royal Mail prices here.

What are the new rates as of Tuesday the 29th March?