Access postage credit easily from your desk

Credifon® is the simple, painless way to re-credit your Neopost franking machine with postage funds. Using the modem link, you just call a standard National Rate number, enter your PIN and select the value of credit. Normally in just over a minute you're in funds once again.

  • It's faster with fewer keystrokes.
  • It's cheaper with connection via a standard national rate phone number.
  • It's less hassle with no set-up charges.
  • It's available whenever you need it 24 hours a day, 365 days a year.

Choose how you prefer to pay for postage

Pay in arrears with neoFunds - with a neoFunds account there's no risk of running out of postage again. It's a simple, flexible arrangement that allows you to top up your franking machine as often as you need. There's no pre-paying or making special trips to the post office, just use your neoFunds account to refill your meter. We simply send you a monthly bill for postage you have used. You can choose to pay in full or in part. For ultimate convenience, neoFunds charges are incorporated in selected neoCare maintenance packages.

Pay in advance - we assess your postal spend and agree with you a minimum amount to be kept in your account. A direct debit arrangement ensures your account is regularly refilled to the minimum value. You can opt to make additional credits to your account to anticipate periods of high postage.

Re-credit your Franking Machine by phone, or on-line

You can re-credit your franking machine 24 hours a day, 365 days a year. Our latest IS franking machine range features LAN connectivity to allow rapid download of postal credit.

Franking Machine Re-crediting Charges

Re-crediting charges are billed annually in arrears, with charges based on the number of re-credits during the year. In addition, charges are made to reflect the connection cost via phone or LAN:

No. of re-credits in contract year Annual Price
1 - 4 £15.00
5 - 10 £30.00
11 - 20 £60.00
21 - 30 £70.00
30 or more £80.00

Telephone Charges

*Prices are based on calls from a BT landline. Other network providers charges may vary. Normal call duration 1 minute and 30 seconds.

Connection Type IS Franking Machine Range IJ Franking Machine Range
Connection via LAN No Charge n/a
Connection via analogue modem
Calls charged at the premium rate in force at the time (currently £1.53 inc VAT per minute.) Calls would normally last no longer than one minute & 30 seconds but if you suspect your calls are exceeding this limit then please contact us immediately.
Calls charged at the premium rate in force at the time (currently £1.53 inc VAT per minute.) Calls would normally last no longer than one minute & 30 seconds but if you suspect your calls are exceeding this limit then please contact us immediately.

Licensing

All franking machines feature secure postage meters, which act as "vaults" holding the funds which have been downloaded into the machine, and are then used when printing postage. Each franking machine installation must be licensed by Royal Mail, as each franking meter holds postage funds. The application for the license will be taken care of by Neopost as a normal part of the installation process.

Please note: There will be a 3% handling fee charged on all payments made by Credit Cards. All major credit cards are welcome except from American Express & Diners Card.