April 21st, 2016

How to cut the cost of sending and receiving customer communications

An important aspect of any customer communications strategy is a consideration and inventory of costs of what you send – envelopes, letterhead, documents, forms, mailers, brochures, catalogues, price lists ect. – and what you receive.

In this whitepaper, we highlight how organisations can cut the cost of customer communications by;

  • addressing inventory and storage requirements
  • waste and material costs
  • losses and delays
  • fine avoidance
  • cash flow
  • postage costs


Further savings can be achieved by improving productivity and process efficiency, which we cover in more detail in our productivity whitepaper.