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The complexity of tracking documents across multiple channels means that small and medium enterprises (SMEs) often have to rely on the word of their employees when trying to prove if something had been sent. As businesses grow so will their customer base, and query resolution will become an even more arduous task if there is no way to prove if important documents have actually been despatched.
OMS provides an audit trail of communication activity so that you can confirm and, if necessary, prove that a customer has received the documents in question. Some systems even provide digital certification of electronic documents to prove authenticity and proof of receipt. The result? Better customer service and faster dispute resolution and, in the case of invoices, proof of delivery can help you get paid faster.
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Be Smart with Multi-Channel Communications
A Multi-channel communications strategy takes a customer view of your business’ communication. It gives customers choice over how they wish to interact with you and aims to deliver the best possible experience through print, email, online and mobile. In this the first in a four part blog series on multi-...
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