End of Life

The Neopost Letter Opener Machines known as the KRAG10, LO400, LO500, LO600, LO707 and LO909 which you use for processing your mail have now been in the market place for more than 10 years. The age of the machines and the decline in availability of spare parts prevent us from meeting our future contractual obligations and therefore Neopost Ltd has taken the decision to stop the technical support of this model from midnight on the 12th of September 2016.

A member of the sales team will be in contact with you shortly to discuss what happens next and the options that are available to you. In the meantime, please find the FAQ’s below relating to this matter:

Why has Neopost taken the decision to stop supporting these machines?

These models have not been manufactured for many years and therefore the lack of availability of spare parts means that Neopost is unable to fulfil future contractual obligations.

What happens if I don’t need my machine anymore, will Neopost collect it?

If you no longer use your machine and would like us to collect and dispose of it we can arrange this. Please email into withdrawalteam@neopost.co.uk supplying the serial number of the machine, we will then be in contact to book the machine collection.

I have an existing service agreement for my machine which extends beyond the 12th of September 2016, what will happen to this?

We will apply a pro-rata refund for any unused contract period. We will contact you shortly to discuss this further. If you have any queries regarding this please email service.contracts@neopost.co.uk supplying your account number or serial number.

What will happen if my machine breaks down after the 12th of September 2016?

If you have a breakdown, our telephone support team will not be able to offer advice and we will not be able to send an engineer.

If you have a breakdown, our telephone support team will not be able to offer advice and we will not be able to send an engineer.

I still require a letter opener machine, what are my options?

A member of our sales team will be in contact with you to discuss your requirements. If you would like to speak to someone in the meantime about a new machine, please call us on 0845 880 0007*.