Paying for Postage using your Franking Machine

Using a franking machine is an easy, affordable and flexible way to pay for postage as and when you need it. Because you can re-credit your machine over the phone line using our secure Credifon® service, you'll never have to worry about running out of stamps - and you don't even need to leave the office.

Choose how you prefer to pay for postage

  • Pay in arrears with neoFunds - with a neoFunds account there's no risk of running out of postage again. It's a simple, flexible arrangement that allows you to top up your franking machine as often as you need. There's no pre-paying or making special trips to the post office, just use your neoFunds account to refill your meter. We simply send you a monthly bill for postage you have used. You can choose to pay in full or in part. For ultimate convenience, neoFunds charges are incorporated in selected neoCare maintenance packages.
  • Pay in advance - we assess your postal spend and agree with you a minimum amount to be kept in your account. A direct debit arrangement ensures your account is regularly refilled to the minimum value. You can opt to make additional credits to your account to anticipate periods of high postage.

Re-credit your Franking Machine by phone, or on-line

You can re-credit your franking machine 24 hours a day, 365 days a year. Our latest IS franking machine range features LAN connectivity to allow rapid download of postal credit.

Franking Machine Recrediting Charges

Re-crediting charges are billed annually in arrears, with charges based on the number of re-credits during the year. In addition, charges are made to reflect the connection cost via phone or LAN:

Number of recredits
during contract year		Annual Price
1 to 4£15.00
5 to 10£30.00
11 to 20£60.00
21 to 30£70.00
30 or more£80.00

Telephone Charges*


Connection TypeIS Franking Machine RangeIJ Franking Machine Range
Connection via LANNo Chargen/a
Connection via analogue modemCalls charged at the premium rate in force at the time (currently £1.50 inc VAT per minute. Calls should last no longer than one minuteCalls charged at the standard rate in force at the time

*Prices are based on calls from a BT landline. Other network providers charges may vary. Normal call duration less than 1 minute.

Licensing

All franking machines feature secure postage meters, which act as "vaults" holding the funds which have been downloaded into the machine, and are then used when printing postage.
Each franking machine installation must be licensed by the Royal Mail, as each franking meter holds postage funds. The application for the license will be taken care of by Neopost as a normal part of the installation process.
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Neopost House, South Street ROMFORD RM1 2AR
Telephone 01708 746000