We aim to provide the best possible service to our customers

• The Contact Centre is open 08:30-17:30 Monday-Friday.
• 30 agents available to take customer calls.
• 35% of technical queries are dealt with by first line contact centre support.
• The remaining 65% of calls are resolved by the Call Dispatch Team and distributed to the most suitable field based engineer.
• Call Dispatch have the ability to match customer calls to field engineers based upon postcode, product and engineer skills.
• The Contact Centre has dedicated staff to provide first line software support.