Neopost customers are provided with choices of service levels to suit your business needs and requirements. Packages created contain mandatory and 'pay as you go' elements for each service offering.Service options vary per equipment type and machine model. For more specific service details, please visit the individual product pages.
neoCare totalCare+ Service Package
The business critical package, for customers whose mail processes are essential to their organisation.Service package includes, but not limited to:
- All of totalCare with additional content
- Installation and training
- Improved response time
- Increased neofunds credit limit
neoCare totalCare Service Package
The complete service package supporting all your business needs.Service package includes, but not limited to:
- All of essentialCare with additional content
- Engineer callout - next day response
- Postal Rate Change Protection*
- neofunds postal payment account
neoCare essentialCare Service Package
Providing the necessary support for your mailing solution. Service package includes, but not limited to:- Technical phone support
- myneopost
- Royal Mail Inspections
