Be Smart with Multi-Channel Communications
A Multi-channel communications strategy takes a customer view of your business’ communication. It gives customers choice over how they wish to interact with you and aims to deliver the best possible experience through print, email, online and mobile. In this the first...
Connect with your customers
Smart Ways to Manage Multi-Channel Communications – A New Guide From Neopost
How to become a digital pioneer
Is your business a pioneer or a follower, a pace-setter or a laggard? And, more pertinently, what must you do to join the ranks of the former?
Neopost continues to improve customer experience through satisfaction surveys
An organisation can never rest on its laurels when it comes to customer service. It needs to keep pushing itself in order to keep customers satisfied, giving them a reason to come back. Neopost...
Transforming compliance into a competitive advantage: enhancing Customer Communications Management
The fines for non-compliance are increasing too. For example, one co-op bank was fined nearly $70 million after a computer programming error caused it to mail loan statements three days late. When...
'Top 250 Panorama'
For the sixth consecutive year, Syntec Numérique, the leading French trade association for software companies, published its ‘Top 250 Panorama’ report alongside EY. Evaluating the French software...
Customer satisfaction results reveal Neopost’s dedication to improving customer experience
Customer satisfaction is a key success factor for any business. It ensures customers enjoy their experience and are inspired to return. As such, we place a great emphasis on satisfying customers – it...
Green light for speed and efficiency
The lifecycle of a piece of mail…
What Mailmark Means for You
How manual document storage and retrieval processes are harming your business